Wine Happiness Guarantee & Returns Policy
If you’ve ever contacted organicwine.com.au by phone or email, you’ll know we really care about service. Our customers are the heart and soul of our business, and we want you to feel happy and confident every time you shop with us.
We stand behind every wine we sell with our Wine Happiness Guarantee.
If a wine arrives faulty, “bad”, corked, oxidised, or simply not as it should be, we will make it right. We offer a refund, replacement, or credit for any faulty bottle reported within 90 days of delivery.
And because buying wine online should feel easy and low-risk, we also offer free returns for change of mind on unopened bottles within 90 days of delivery. If a wine turns out to be not quite what you were hoping for, you can return any unopened bottles to us for a refund or store credit.
We believe ordering wine should feel personal, fair and worry-free. So if there’s ever an issue, please get in touch. We’ll always do our best to help and make sure you’re looked after.
Please don't hesitate to contact us to discuss any issue.
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